Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Register for our courses or services
• Fill out contact forms or subscribe to our newsletter
• Communicate with us via phone, email, or other methods
• Participate in surveys or provide feedback
• Visit our website and interact with our content

Personal Information

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, postal address
• Professional Information: Job title, company name, professional goals
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Course Information: Learning progress, session recordings (with consent), feedback and assessments

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referral sources and search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

• Providing and personalizing our training services
• Scheduling and conducting coaching sessions
• Tracking your progress and providing feedback
• Processing payments and managing subscriptions

Communication

• Responding to your inquiries and providing customer support
• Sending you course updates, newsletters, and educational content
• Notifying you about changes to our services or policies
• Marketing communications (with your consent)

Business Operations

• Analyzing and improving our website and services
• Conducting research and analytics
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business. These may include:

• Payment processors (Stripe, PayPal)
• Email marketing services (Mailchimp)
• Website hosting and analytics providers
• Customer support platforms

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect the rights, property, or safety of YodelRinfa, our users, or others
• Prevent or investigate fraud or security issues

Business Transfers

If YodelRinfa is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Update your account information at any time

Data Portability and Deletion

• Request a copy of your personal information in a portable format
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for processing where consent is the legal basis

Marketing Communications

• Unsubscribe from marketing emails using the link in each message
• Opt out of SMS marketing by replying "STOP"
• Contact us to update your communication preferences

Cookies

You can control cookie preferences through our cookie management system or your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Course Records: Maintained for 7 years for educational and certification purposes
• Financial Records: Retained for 7 years as required by Australian tax law
• Marketing Data: Kept until you unsubscribe or request deletion
• Website Analytics: Typically retained for 26 months

When we no longer need your information, we will securely delete or anonymize it.

7. International Data Transfers

YodelRinfa is based in Australia, and your information is primarily processed within Australia. However, some of our service providers may be located in other countries, including the United States and European Union.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions for countries with appropriate data protection laws
• Privacy Shield or similar certification programs

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email if the changes are material
• Post the updated policy on our website
• Obtain your consent for material changes where required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

11. Australian Privacy Act Compliance

YodelRinfa is committed to complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy is designed to meet our obligations under Australian privacy law.

If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.