Terms of Service

1. Acceptance of Terms

By accessing or using YodelRinfa's services, including our website, courses, coaching sessions, and related materials, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all users of our services, including students, corporate clients, and website visitors. By registering for our courses or services, you confirm that you are at least 18 years old or have parental consent to use our services.

2. Description of Services

YodelRinfa provides public speaking and communication training services, including:

• Individual coaching sessions
• Group workshops and training programs
• Corporate training and development programs
• Online courses and educational materials
• Assessment and certification programs
• Educational resources and content

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected users.

3. Registration and Account Responsibilities

Account Creation

To access certain services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account

Account Security

You are responsible for all activities that occur under your account. We are not liable for any loss or damage from your failure to secure your account information.

4. Payment Terms and Policies

Pricing and Fees

• All prices are listed in Australian Dollars (AUD) unless otherwise specified
• Prices are subject to change with 30 days' notice
• Additional fees may apply for certain services or materials
• All payments are processed securely through our approved payment partners

Payment Processing

Payment is due according to the terms specified at the time of purchase. We accept major credit cards, bank transfers, and other approved payment methods. You authorize us to charge your selected payment method for all fees.

Late Payments

Late payments may result in:

• Suspension of services until payment is received
• Late fees as specified in your agreement
• Termination of services for accounts more than 30 days overdue

5. Cancellation and Refund Policy

Individual Sessions

• Cancellation: Must be made at least 24 hours before scheduled session
• Rescheduling: Free rescheduling with 24+ hours notice
• No-show: Sessions missed without 24-hour notice are non-refundable

Courses and Programs

• 30-Day Money-Back Guarantee: Full refund available within 30 days of enrollment
• Partial Completion: Pro-rated refunds may be available for unused portions
• Program Changes: We may substitute equivalent training if specific programs are unavailable

Corporate Training

Cancellation and refund terms for corporate training are specified in individual contracts and may vary from standard policies.

Refund Processing

Approved refunds will be processed within 10 business days and credited to your original payment method. Processing times may vary depending on your financial institution.

6. Intellectual Property Rights

Our Content

All content provided by YodelRinfa, including but not limited to:

• Course materials, worksheets, and handouts
• Video recordings and audio content
• Training methodologies and techniques
• Website content, logos, and branding
• Software, applications, and digital tools

This content is protected by intellectual property laws and remains the exclusive property of YodelRinfa. You may use our materials solely for your personal learning purposes and may not reproduce, distribute, or sell any content without written permission.

Your Content

You retain ownership of any content you create or share during our training programs. However, you grant us a limited license to use your feedback, testimonials, and success stories for marketing purposes, unless you specifically opt out.

7. Code of Conduct and Prohibited Uses

Acceptable Use

You agree to use our services respectfully and constructively. This includes:

• Treating instructors and fellow participants with respect
• Participating actively and constructively in training sessions
• Maintaining confidentiality of other participants' information
• Following safety guidelines for in-person sessions

Prohibited Activities

You may not:

• Record sessions without explicit permission
• Share or distribute our proprietary materials
• Disrupt sessions or behave inappropriately
• Use our services for illegal or harmful purposes
• Attempt to reverse engineer or copy our methodologies
• Harass, intimidate, or discriminate against others

Enforcement

Violation of our Code of Conduct may result in warnings, suspension, or termination of services without refund.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to:

• Collection and use of your information as described in our Privacy Policy
• Recording of training sessions for quality and improvement purposes (with consent)
• Use of your feedback and success stories for marketing (unless you opt out)

9. Disclaimers and Limitations of Liability

Service Disclaimer

While we strive to provide high-quality training, we cannot guarantee specific outcomes or results. Your success depends on various factors including your effort, practice, and individual circumstances.

Our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the fullest extent permitted by law, YodelRinfa's total liability for any claims related to our services shall not exceed the amount you paid for the specific service giving rise to the claim.

We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Technical issues beyond our reasonable control
• Actions of third-party service providers

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, or other right or remedy under Australian Consumer Law that cannot be lawfully excluded, restricted, or modified.

10. Indemnification

You agree to indemnify, defend, and hold harmless YodelRinfa, its officers, directors, employees, and agents from any claims, damages, costs, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Any content you submit or share

11. Termination

Termination by You

You may terminate your account and stop using our services at any time, subject to our cancellation and refund policies.

Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, if you:

• Violate these Terms or our Code of Conduct
• Fail to make required payments
• Engage in fraudulent or illegal activities
• Pose a risk to the safety or well-being of others

Effect of Termination

Upon termination:

• Your right to use our services will cease immediately
• We may delete your account and associated data
• Obligations that by their nature should survive will continue

12. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of South Australia and the Commonwealth of Australia, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of South Australia.

Dispute Resolution

Before pursuing legal action, we encourage you to contact us to resolve disputes informally. Many concerns can be resolved quickly through direct communication.

For disputes that cannot be resolved informally, both parties agree to attempt mediation through a mutually agreed-upon mediator before pursuing litigation.

13. Force Majeure

We will not be liable for any failure to perform our obligations under these Terms if such failure results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies
• Government actions, regulations, or restrictions
• Technology failures or cyber attacks
• Labor disputes or strikes
• War, terrorism, or civil unrest

In such circumstances, we will make reasonable efforts to provide alternative arrangements or reschedule services when possible.

14. Changes to Terms

We may modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

• Update the "Last Updated" date
• Notify registered users by email at least 30 days in advance
• Post the updated Terms on our website
• Provide a summary of significant changes

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely achieves the original intent.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Business Details:
YodelRinfa Pty Ltd
ABN: 12 345 678 901
Registered in South Australia